Surveillance WebCam Product Documentation Home Page Table of Contents
If you are having trouble connecting to the Video Surveillance WebCam Software remotely from another computer on the internet, check that your network is configured correctly.
The goal is to be able to communicate with your computer and the Video Surveillance WebCam Software from a remote location on the internet, therefore you must insure your network is setup correct.
The Video Surveillance WebCam Software needs the following ports on your computer to be open 80,90,1048,8080,8081. Some Internet Service Providers block port 80, if so then try to configure the Web Server Program to listen on port 90. Depending on your network configuration you may or may not have to open any ports.
After making sure your network is configured correctly, you will need a way to find your computer's address on the internet so you access it remotely. The best scenario for accessing your computer from the internet is get a static ip address for you modem or router from your Internet Service Provider. Second best is Dynamic DNS feature of your router if it has this feature. Third best find a way to track your own dynamic ip address eg third party software, or use the basic ip address tracking feature in the Video Surveillance WebCam Software software.
Firewalls and Anti-Virus Software
Often interfere with computer communication, turn them off at your own discretion when configuring Video Surveillance WebCam Software and networking. If after you turn them back on and communications don't work anymore, configure them by opening the need ports. See notes.
Example, Windows XP has a firewall under Network Properties which will not allow remote communication by default.
Typical Internet Connections Types
is not half router, and all the ports are open. When connected to the internet the computers ip address is the same as the modem's ip address as seen from the Internet. Your ip address is displayed in Show Computer's IP Address under Computer's IP Address. Example, a dialup 56K analog modem, an ADSL Modem, a Cable Modem. Opening ports usually is not needed. If the ISP blocks port 80, set the Web Server Program to listen on port 90. Our ip address tracking system will help.
is both a modem and router at the same time. The computer ip address is different than the modem's ip address as seen from the Internet. You probably will have to open the ports. Often involves calling the Internet Service Provider who supplied the modem-router to tell you how to open the ports, or they do it for you. Example, some ADSL modems, and cable modems. You may need a static ip address for the device if its internet ip address is changing too frequently.
is a router connected to your modem, or modem-router. The computer's ip address is different than the routers ip address as seen from the Internet. Example like a D-Link or LinkSys router. Open the ports, do port forwarding from the router to your computer running the Video Surveillance WebCam Software. Call your router manufacturer to help you configure your router. Also its a good idea to get a static ip address for your router or use Dynamic DNS.
When your network is configured right you should be able connect to the Video Surveillance WebCam Software with your web browser and do the remote viewing. Otherwise try to configure your network again, contact your ISP, or maybe get some professional network help.